Privacy Policy

OUR POLICY

Welcome to the website (the “Site”) by Visa Online Services Pte Ltd. (“Company”, “we”, “us” and/or “our”). This site is operated by the Company and has been created to provide information about our company and to provide help, guidance, and the option to process online travel visas for Taiwan (the “Company Services”) to our site visitors (“you”, “your”). This Privacy Policy sets forth the Company’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from site visitors.

INFORMATION WE COLLECT

When you interact with us through the site, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Site: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Company Services, or use certain Company Services like processing a travel visa. These data may be collected through our secure website or any of our support channels (email, online chat, or phone). The Personal Data we collect is the strictly necessary data to process a travel visa and may include the following: email, phone number, arrival date, port of arrival, the reason for travel, home address, country of address, telephone number, name, last name, date of birth, city, and country of birth, citizenship, gender, passport number, passport issue date, passport expiration date, passport place of issue, passport photo, passport information page scan, religion, family information (parents and spouses names, last names, place of birth, country of birth, and profession), professional details (occupation, employer name, and address), address in the destination. Wherever collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to this site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of the Company.

Other Information

Non-Identifiable Data: When you interact with the Company through the site, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. The company may store such information itself or such information may be included in databases owned and maintained by Company affiliates, agents, or service providers. This site may use such information and pool it with other information to track, for example, the total number of visitors to our site, the number of visitors to each page of our site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. In operating this site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the site. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that allows you to access the site without needing to remember and then enter a password more than once during a visit to the site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the site’s features.

Cookies: In operating this site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the site. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that allows you to access the site without needing to remember and then enter a password more than once during a visit to the site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the site’s features.

Updating, Changing, or Modifying Information: Please let us know if the personal information that we hold about you needs to be corrected or updated. Once the eVisa is issued by the Taiwan Immigration Department, we are unable to update or change any information; hence a new application for a visa will be required.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

All personal data submitted on our website will be used for processing the visa by the Taiwan eVisa Service Team only. Be assured that we will not disclose personal information to third parties without your permission. Once the service is completed, the eVisa is sent to the applicant, and all the private information and records will be transferred to our customer storing profile. Taiwan eVisa Service Team uses e-mail to notify you of the changes in the status of your visa applications, changes in the database or our website, new services, features, or promotions.

YOUR CHOICES

You can use the site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Company Services, including but not limited to getting support, processing travel visas or retrieving existing information. In addition, you can stop receiving Company communications by opting out. Each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.

EXCLUSIONS

This Privacy Policy does not apply to any Personal Data collected by the Company other than Personal Data collected through the site. This Privacy Policy shall not apply to any unsolicited information you provide to the Company through this site or through any other means. This includes but is not limited to, information posted to any public areas of the site, such as bulletin boards (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and the Company shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

LINKS TO THIRD-PARTY WEBSITES (CYBER SOURCE PAYMENT GATEWAY)

This Privacy Policy applies only to the site. This site may contain links to other websites not operated or controlled by the Company (the “Third Party Sites”). The policies and procedures we described here do not apply to Third-Party Sites. The links from this site do not imply that the Company endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies. On the website, we have integrated an online payment tool. For ease of payment, we accept Credit/Debit Cards and direct bank transfers online and all your information is protected. We recommend that you read the terms and conditions of the policy very carefully.

Note: We are not responsible for the privacy policies or practices of third-party payment gateways.

SECURITY

Taiwan eVisa Service Team is committed to providing the highest level of security and privacy. All transactions of user authentication including Credit/Debit Card processing are conducted using EV SSL (Extended Validation Secure Socket Layer).

This seal - True BusinessID® with EV SSL assures your customers that their information will be protected, legitimate, and secure when they visit your website. It helps:

• Increase transaction conversion rates

• Lower shopping cart abandonment

• Set you apart from your competitors

• Show customers, you care about their security

• Protect your brand from phishing schemes

Our security certificate has been verified by Symantec, using the best commercially available encryption on the Internet. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction by implementing policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered.

CHANGES TO COMPANY’S PRIVACY POLICY

The site and our business may change from time to time. As a result, at times it may be necessary for the Company to make changes to this Privacy Policy. The company reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.