Cancellation and Refund Policy

We can only begin to process your ETA application after we have received and confirmed your full required documents. The time of processing depends on the type of service you choose (standard, emergency, or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

1. Without document
* Within 12 hours from the time we send you the required documents to email and we have not received any documents from you. You will be charged 5% for The refund processing fee only.

* Over 12 hours from the time we send you the required documents to email and we have not received any documents from you, we only refund you the government fee and rush/emergency fee (if you choose rush/emergency service).

2. Sent documents
After you have sent us all the correct required documents, we will start processing your application immediately.

* If your application is accepted, we will send you the under processing proof so we will not accept any refund or cancellation request till receiving your visa result.

* If your application hasn't been accepted and the status is not updated either, we only refund you the government fee and rush/emergency fee (if you choose rush/emergency service).

3. Rejected result
* In case your visa application is rejected by Government, we will provide you with the rejection proof via email so sorry we cannot refund any fee.

4. Late delivery
Depending on the confirmation time, if we have not sent you any visa result or update, we will refund you the rush fee or emergency fee.

* Within 3 hours from the time we email you the Visa Result, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your Visa Result and the service shall be considered complete.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Our Visa Experts cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 03 - 05 days due to banking procedures to be reversed back to the same Credit / Debit card number / Paypal account which was used for payment.